Hong Kong Delivery
Once payment is received, your order will be dispatched within 24 hours, followed with an email notification with a tracking number for your reference. If your order was placed on a Friday, weekend or public holiday, your order will be processed on the following working day. Please expect your order to arrive within 2-4 working days and an additional working day for deliveries to remote areas*.
* Remote areas includes : Lautau Island, Lamma Island and Sai Kung countryside areas.
Currently we only deliver within Hong Kong and Macao. We offer FREE delivery for orders over HK$1,000 within Hong Kong. For orders under HK$1,000, a delivery and handling fee of HK$36 will be charged. Alternatively, you can pick up your goods from our office (office hour is 9am – 6pm Mon-Fri). For any urgent deliveries please contact us on firstname.lastname@example.org with your enquiry and we will be happy to assist.
Unfortunately, we currently do not deliver to a PO Box address. In addition, a delivery address cannot be changed once we have dispatched your parcel. We do not take responsibility for any lost, stolen parcels or parcels delayed by the postal service.
All delivery times are based on working days and are to be used as a guide only. Whilst we make every effort to deliver Items as soon as we can, we will not be liable for any delay or failure to deliver the Items within the estimated timescales. If you have not received the Item ordered within 10 working days, please contact us on email@example.com.
Cancelling Your Order Before Dispatch
If, for any reason, you wish to cancel an order before the Item has been dispatched, please contact us on firstname.lastname@example.org. Please note however that requests for cancellations sent via email may not be actioned immediately which may result in the order being dispatched.