Shopping Info

When can I place an order?

Customers can place orders on our website 24 hours a day, 7 days a week.

Our working hours are Monday to Friday, 9am to 6pm (Hong Kong time, GMT +8:00).

We are always happy to assist and we aim to respond as soon as possible to all enquiries, however it may take 1-2 working days for weekend or public holiday enquiries.

Once payment is received, your order will be dispatched within 24 hours. If your order was placed on a Friday, weekend or public holiday, your order will be processed on the following working day.

How do I find a specific item?

We have designed the website to make the shopping experience as fun and simple to use as possible. Simply click on either the Online Store and select the collection and you can further filter by Age group. We also feature a product search facility at the content bar of each page, simply type the product you are looking for an push the "search" button.

Is your order a gift?

We do not offer gift wrapping because our products are nicely packaged as a gift that no gift wrapping is really necessary. 

If your order is a gift, let us know at check out and we’ll deliver your message in the gift card (it’s complimentary!) together with the parcel.