We’re happy to exchange regular-priced items (excluding sale items) that have not been used and are in their original condition, unopened and un-used, in the original boxes packaging, complete with any related accessories and tags. Please note the colour of the product shown on the computer screen may be different to its true colour due to the difference in resolution depending on the web browser you are using and the settings of your Computer. You must accept such variation in colour. Opened merchandise with a manufacturing defect will be exchanged same as the original purchase. Manufacturing defect will be determined upon inspection and at the sole discretion of miniFab Limited. Exchange per item is accepted once only.
All returns must be done within 14 days from the day of receiving the goods for Hong Kong orders.
If you wish to exchange, you are responsible for the extra return postage charges and an additional delivery fee will be charged. Please note that we do not offer returns for ‘change of mind’ purchases or if the item is not what you expect.
Simply contact us at firstname.lastname@example.org with your order number to request for a Return Number. Complete the return form included with your order number, and the name of your preferred item for exchange. We highly recommend that all exchanges and returns are sent to us as registered post or with a tracking number as we do not take responsibility for any lost, stolen parcels or parcels delayed by the postal service.
Damaged or Faulty Items
We carefully check each item before packaging and sending it to you. In the unlikely event that you receive an item that is faulty or damaged in transit, please contact us at email@example.com within 24 hours of your receipt. Please also ensure that you take the following steps:
1) Take photos of the original shipping box and the damaged item(s)
2) Please retain the damaged goods and packaging and contact us via email for further assistance.